Getting Support
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      1. Help Centre
      2. Resources
      3. Getting Support

      How to Contact Support

      Resources are great, but sometimes you need personalised advice

      This article applies to all users of FMI products, including FMI Works and Pulse

      Need assistance?

      • Log a ticket for the quickest response.
      • Or phone us on +613 9602 2255
      We aim to respond within 1 hour during support hours. 

      Support hours

      Our hours are 8am - 5pm Monday to Friday AEST/AEDT (Melbourne, Australia timezone), except on Australian National public holidays.

      If you have an urgent issue outside of these hours, call us and we will respond.

      Support services

      For full details of our customer support, see our Support Services Guide.