---
title: How to Contact Support
description: Resources are great, but sometimes you need personalised advice
---

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[Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en)

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- [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new)
- [Go to Customer Portal](https://help.fmiworks.com/support)

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1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en)
2. [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en)
3. [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support)

# How to Contact Support

## Resources are great, but sometimes you need personalised advice

This article applies to all users of FMI products, including FMI Works and Pulse

### Need assistance?

- [Log a ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) for the quickest response.
- Or phone us on +613 9602 2255

 We usually respond within 10 minutes during support hours. 

### Support hours

Our hours are 8am - 5pm Monday to Friday AEST/AEDT (Melbourne, Australia timezone), except on Australian National public holidays.

If you have an urgent issue outside of these hours, call us and we will respond.

### Support services

For full details of our customer support, see our [Support Services Guide.](https://www.fmiworks.com/support-services-guide)

- [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content)

    - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support)
    - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews)
    - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up)
    - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up)
- [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content)

    - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates)
    - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates)
- [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content)

    - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api)
    - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications)
    - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements)
    - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies)
    - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates)
- [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content)

    - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets)
    - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting)
    - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial)
    - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations)
    - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance)
    - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests)
    - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management)
    - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management)
    - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders)
    - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments)
- [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content)

    - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi)
    - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests)
- [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content)

    - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi)
    - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions)
    - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes)
    - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders)

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