What services are available from our team, and how services are delivered
This article is for users of our FMI Works product
Who can access support services?
Support services are available to all current customers where payment of fees is up to date. Support services are provided in accordance with our Support Services Guide.
What is included in support services?
Support services are provided by our customer support team, via phone or email during business hours.
Support team contact details can be found here. In addition, articles in our online help centre are available 24/7 for self-service support.
Our customer support team will assist you with:
- Basic how-to information about a specific feature of the product.
- Troubleshooting and advice where you are experiencing a technical issue.
FMI Works is a cloud solution that is automatically upgraded to the latest version on our release schedule, as outlined in our software update process.
More information
Technical details for the FMI product can be found in FMI Works Operational Requirements.
If you looking for Pulse support see Pulse Support Services.