--- title: How to Configure Email Templates description: FMI Works has a suite of email templates that the system uses when certain functions are performed or actioned --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-configure-email-templates#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. 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[Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # How to Configure Email Templates ## FMI Works has a suite of email templates that the system uses when certain functions are performed or actioned This article is for FMI Works users who have been given the permission of Reference Administrator  ### Overview  FMI Works email templates are pre-configured as part of onboarding, however, at some point, organisations may need to update them to include additional text or data fields.   See our [Email Notification Templates](https://help.fmiworks.com/knowledge/email-templates?hsLang=en) article for further details on the various email templates used by FMI Works for notifications.  ### Getting started  To configure an email template, go to the *Administrator* portal and select *System* \> *Email Templates. *  ![](https://help.fmiworks.com/hubfs/undefined-Oct-20-2023-02-50-54-8558-AM.png) Under *List of templates \>* *Filter by system area*, select:   - ‘Show All’ to search all templates.   - ‘Contract Management’ to search for supplier contract templates. For example, ‘Contract Expiry Escalation’ or ‘Contract Expiry Notification’.   - ‘FM-Works’ to search for work-related templates. For example, ‘WO Distribution’ or ‘WO Feedback Reminder’.   - ‘System’ to search for system-related templates. For example, ‘New Contractor Employee Login Details’.   Locate and select the email template you wish to update.   ![](https://help.fmiworks.com/hubfs/undefined-Oct-20-2023-02-51-01-8930-AM.png) ### Adding data fields to the email subject  In the *Edit template* screen, click in the field next to *Subject. *  Under *Data Fields*, select the field that needs to be inserted into the *Subject* e.g., ‘WONumber’.   Select the *Add to SUBJECT* radio button then *Add Item.* The new data field will be added to the *Subject*.   Select *Save* and repeat to include additional data fields if required.   ![](https://help.fmiworks.com/hubfs/undefined-Oct-20-2023-02-51-17-3685-AM.png) ### Adding data fields to the email body  In the *Edit template* screen, click in the *Email Body* template area.   Under *Data Fields*, select the field that needs to be inserted into the *Email Body* e.g., ‘SiteName’.   Select the *Add to BODY* radial button then *Add Item. *  The new data field will be added to the bottom of the *Email Body.* You can either:  - Drag and drop the data field to the required location; or  - Highlight the data field and cut and paste it where required.   Select *Save* and repeat to include additional data fields if required.  ![](https://help.fmiworks.com/hubfs/undefined-Oct-20-2023-02-51-29-6250-AM.png) **Tips** - The standard formatting on all the templates is Arial / Size 4**.** This can be changed using the email template formatting options.   - Once you have added new text or data fields to the body of the email, we recommend highlighting the content and selecting the Font and Size to ensure the formatting is consistent.   - Email notifications are sent from [notifications@fmiworks.com.](mailto:notifications@fmiworks.com) We recommend adding ‘NO REPLY’ in all your email template *Subject* lines and including your FM team’s contact information in the *Email Body. *   - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works