Require contractors to Acknowledge work orders assigned to them, or alternatively Accept or Decline Work Orders in the Contractor Portal
This article is for FMI Works users who have been given the permission of System Administrator
Options for Assigning Work to Contractors
As an organisation, you may choose to enable one of the following options in the Contractor Portal.
1. Require Contractors to Acknowledge a work order
2. Require Contractors to Accept or Decline a work order
If enabled, a work order that is Accepted, Declined or Acknowledged will show on the Supplier Messages on the Services Dashboard.
How to enable the Acknowledge work order setting
From the Administrator module, go to Work > Contractor Portal > Customise Portal.
Tick the box for Require contractors to Acknowledge / Accept jobs.
When the contractor opens the work order in the Contractor Portal, they will see the message you have configured.
How to enable the Accept or Decline work order setting
From the Administrator module, go to Work > Contractor Portal > Customise Portal.
Tick the box for Require Contractors to Acknowledge / Accept jobs
and
Tick the box for Allow contractors to decline a job
When the contractor opens the work order in the Contractor Portal, they will see the message you have configured.
More information
For instructions for contractors see How to Acknowledge or Decline Work.