A work order should be set to 'Duplicate' when more than one request is raised for the same issue
This article is for FMI Works users who have been the permission of Works Coordinator
What the work order status means
Each work order is given a status that changes as the work order moves through the system.
The status of a work order is used to manage how and when work will be actioned, as well as updating requesters on the progress of work.
When to use the 'Duplicate' status
Following your organisation's processes, confirm that the request is a duplicate of another request or work order. Note the work order number of the duplicate request.
'Duplicate' ends the work order life cycle and will permanently lock the work order fields. No further modifications can be made to the work order.
Moving a work order to 'Duplicate'
The 'Duplicate' status is available for work orders that have the status of 'New Request', 'Scheduled', or 'Under Consideration'.
After selecting 'Duplicate', you will be prompted to add the reason for the change (duplicate work order) and the duplicate WO#.
What happens next?
If configured, a work order status change email notification will be sent to notify the relevant parties of the work order’s closure.
For information on configuring email notifications, see our article How To Set Up the Work Order Status Change Email Notifications.
For an overview of work order statuses see our article How the Work Order Status is Used.