--- title: How to Add Custom Fields to Work Orders description: Adding custom fields allows additional information to be collected and stored on the work order --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-add-custom-fields-to-work-orders#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # How to Add Custom Fields to Work Orders ## Adding custom fields allows additional information to be collected and stored on the work order This article is for FMI Works users who have been given the permission of Reference Administrator ### Overview FMI Works allows custom fields to be created on work orders. These fields are typically used to capture information needed by your organisation that does not already appear on the work order. If desired, these fields can be made visible on the request form in the Requests Portal. ### How to set up custom fields From the *Administrator* module, select *System* \> *Additional Fields.* This will open the *Custom Labels* page.  ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-10-55-0722-AM.png) On the *Custom Labels* page, select the *Edit* button (pencil icon) next to the *Work Order* record type. ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-11-09-0524-AM.png) There are up to ten custom fields available. Enter your required label/s for each custom field. For example, 'Department Name' as shown in Field 3 above. Select the *Save* button once complete. Note: Once the fields are in use, it is advisable not to change the label/heading names on each column. Changing the label/heading names will not move any data that has already been entered in the fields, and you will end up with data that does not match the label/heading. Instead, we recommend retaining any existing *Custom Labels* and using the next available label field. In the example above, you would retain Fields 1 to 3, and add the new label/heading to Field 4.   ### **How to use custom fields** Once custom fields have been set up, there are two options to utilise them: > 1. Enter information directly on the work order. > 2. Display fields in the Requests Portal. #### **Option 1: Custom fields on work orders** From the *Services* module, go to *Work \> Work Search*. Search for and select the desired work order. The custom fields will be displayed on the *Additional* tab. ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-12-26-4260-AM.png) #### **Option 2: Custom fields in the Request Portal** Custom fields can be made visible in the Request Portal, so that requesters can add additional information when raising a request. For example, asset number.  Note: custom fields are text only fields. They are not mandatory fields for the requester when raising a request. From the *Administrator* module, select *Work* \> *General.* ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-14-09-7402-AM.png) On the *General* page, the labels you created will appear under the *Additional fields* heading. Check the box of the labels you want to appear on the request form and select the *Save* button. ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-14-27-7200-AM.png) The additional fields will now appear on the *New Request* screen in the Request Portal. Users can enter the information along with the *Issue / Request*, *Location*, and *Additional Information.* The information requesters enter in these fields will appear in the *Additional* tab of the work order. ![](https://help.fmiworks.com/hubfs/image-png-May-19-2023-08-14-40-5166-AM.png)   - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works