A work order should be set to 'Not To Proceed' if a work request is being rejected
This article is for FMI Works users who have been given the permission of Works Coordinator
What the work order status means
Each work order is given a status that changes as the work order moves through the system.
The status of a work order is used to manage how and when work will be actioned, as well as updating requesters on the progress of work.
When to use the 'Not to Proceed' status
There are many reasons for requests to not proceed and these will be defined by organisational policy and processes. Some examples of these are:
- The work request is outside normal operational maintenance guidelines. For example, a staff member requests their workspace to be repainted in a non-standard colour
- There is no budget allocation for the completion of the work, or it is not appropriate to repair an asset near the end of its life cycle.
- An Approver has marked the request as 'Not Approved'.
Moving a work order to 'Not to Proceed'
The 'Not to Proceed' status is available for work orders in the status of 'New Request', 'Scheduled', 'Under Consideration', 'Pending Quote', or 'Safety Review'.
After selecting 'Not to Proceed', you will be prompted to add the reason for the decision.
What happens next?
If configured, a work order status change email notification will be sent to notify the relevant parties of the work order’s closure.
For information on configuring email notifications, see our article How To Set Up the Work Order Status Change Email Notifications.
For an overview of work order statuses see our article How the Work Order Status is Used.