--- title: When to Use the 'Work in Progress' Work Order Status description: A work order should be set to 'Work in Progress' when the work request has been approved to progress to a work order --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-use-the-work-in-progress-work-order-status#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # When to Use the 'Work in Progress' Work Order Status ## A work order should be set to 'Work in Progress' when the work request has been approved to progress to a work order This article is for FMI Works users who have been given the permission of Works Coordinator ### **What the work order status means** Each work order is given a status that changes as the work order moves through the system. The status of a work order is used to manage how and when work will be actioned, as well as updating requesters on the progress of work. ![](https://help.fmiworks.com/hubfs/image-png-Feb-17-2022-05-07-57-51-AM.png) ### When to use the 'Work in Progress' status The *'*Work in Progress' status is an essential step in progressing the work order. The requester will see a status of 'Pending' until the request is moved to a 'Work in Progress' status. When the 'Work In Progress' status is selected, an email notification is triggered to those who will be performing the work. ### **Moving a work order to 'Work in Progress'** The 'Work in Progress' status is available for work orders that have the status of 'New Request', 'Under Consideration', 'Pending Quote', 'Safety Review', or 'Scheduled'. Before moving a work order to 'Work in Progress', the following fields should be reviewed and updated, to ensure that all of the information is provided to the person performing the work.   **Required Fields** | Our Employee | Select the employee that will be responsible for completing the work (if applicable). | | --- | --- | | Supplier | Select the supplier that will be doing the work (if applicable). | **Optional Fields** | Trade | Select the trade that that is required of the work. This will help filter the list of suppliers to choose from. | | --- | --- | | Scheduled Start | Enter the start date and time for the work to commence. | | Exp Completion | Enter the estimated completion date and time. This field will be pre-populated with a date and time determined by the *priority* and work order *creation date*. | | Send Email To | Select the supplier employee to send the work order to email. Choose from *primary contact or secondary contact*. This field defaults to the supplier’s *primary contact.* | | Also Send to Primary Contact? | Check to send the work order email to the *primary contact,* in addition to the employee selected in the *Send Email To* field*.* This checkbox is only available if the *secondary contact* is selected in the *Send Email To* field. | | Their Employee? | Select the assigned supplier employee. This is the person who will be performing the work or is responsible for allocating work for the supplier. Choose from the *primary contact, secondary contact, non-assigned*. This field defaults to the *primary contact*. | | Exp Duration | Enter the number of hours the work is expected to take. | ![](https://help.fmiworks.com/hubfs/image-png-Nov-10-2022-11-42-13-3655-PM.png) ### **What happens next?** After selecting *Save* to confirm the status change to 'Work in Progress'*,* an email containing the work order PDF file and any attachments will be sent to the assignees (*Our Employee* and/or *Supplier*).  If configured, a work order status change email notification will be sent to notify the relevant parties of the work order’s closure. For information on configuring email notifications, see our article [How To Set Up the Work Order Status Change Email Notifications](https://9395238.hs-sites.com/knowledge/how-to-set-up-the-work-order-status-change-notification-emails?hsLang=en). 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