What you can expect from our team to ensure that your project is a success
This article applies to our FMI Works product
Getting started
Getting started on your digital transformation journey does not need to be overwhelming.
We have put together this guide to explain what a typical FMI Works onboarding plan looks like. With this framework, we can tailor your onboarding experience to your needs.
Phase 1: Preparation
Our onboarding team has real world FM experience and will guide you through onboarding.
Through a series of guided workshops we help you with data readiness and system configuration options.
Phase 2: Work Order Ready
We provide core training for your team.
Requesters start raising work requests, the facilities team starts assigning work and contractors start completing work orders.
Phase 3: Levelling Up
You can start building out your asset register and planned maintenance with the training received during onboarding, at a pace that suits you.
Handover to your account manager, who will check in with you on a regular basis.
Phase 4: Customer Support
Our help centre is full of resources for online help whenever you need it.
If you need personalised support, our friendly and responsive customer support team is available by phone and email.
When onboarding is not typical
We will always take your needs into account, so if you need more support, a staged rollout, or project management we have the resources in our team to tailor the implementation to your needs and ensure your success.