--- title: How to Access the FMI Support Portal description: View your open FMI support tickets and ticket history through the Customer Portal --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-access-the-fmi-support-portal#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en) 3. [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) # How to Access the FMI Support Portal ## View your open FMI support tickets and ticket history through the Customer Portal This article is for FMI Works users who need to view the support tickets raised by their organisation ### Overview The Customer Portal allows you to: - View a list of all tickets raised by your organisation. - See the status and history of each ticket. - Add updates to tickets. - Log new tickets. ### Where to start Go to [https://help.fmiworks.com/knowledge](https://help.fmiworks.com/knowledge?hsLang=en) and select *Customer Portal.* *![](https://help.fmiworks.com/hubfs/image-png-Nov-06-2022-11-56-48-9305-PM.png)* ### Access to the Customer Portal For security reasons, the Customer Portal is restricted to authorised users. If you would like access, please [request access](https://help.fmiworks.com/knowledge/how-to-contact-support?hsLang=en) from our support team. We will then set you up as an authorised user, by triggering an email to you with an invitation to register.  #### Sign in page If you have not received an invitation email, you can either [contact support](https://help.fmiworks.com/knowledge/how-to-contact-support?hsLang=en) or select *Contact the admin* on this page and we will send you an invitation to register. ![](https://help.fmiworks.com/hubfs/image-png-Nov-07-2022-12-00-53-1523-AM.png) #### Invitation email After you contact us, we will trigger an email invitation to be sent to you. 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