How to Access the FMI Support Portal

View your open FMI support tickets and ticket history through the Customer Portal

This article is for FMI Works users who need to view the support tickets raised by their organization


The Customer Portal allows you to:

  • View a list of all tickets raised by your organization
  • See the status and history of each ticket
  • Add updates to tickets
  • Log new tickets

Where to start

Go to and select Customer Portal

Access to the Customer Portal

For security reasons, the Customer Portal is restricted to authorized users.  If you'd like access, you'll need to request access from our support team.  We will set you up as an authorized user, by triggering an email to you with an invitation to register. 

Sign in page

If you haven't received an invitation email yet, you can either contact support or select Contact the admin on this page and we'll send you an invitation to register.

Invitation email

After you contact us, we'll trigger an email invitation to be sent to you.  Click on the Register to view content button and enter a password, and you're away.