--- title: How to Add or Update Service Types description: Service Type is a useful field on the work order for reporting as it can provide insights about work being performed --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-add-or-update-service-types#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # How to Add or Update Service Types ## Service Type is a useful field on the work order for reporting as it can provide insights about work being performed This article is for FMI Works users who have been given the permission of Reference Administrator or System Administrator  ### What Service Type is used for *Service Type* is a field on the work order. It is used in conjunction with a field called *Job Activity*.  Together, these fields provide the organisation with important information about the work being performed. Primarily they add value to reporting by:  - Segmenting the work being performed into logical groups. - Comparing the different types of work with other groups. - Monitoring trends of increasing or decreasing workload. When linked with *Job Activity*, further insights can be unlocked. For example, we can break down the detail further by looking at carpentry or electrical work and determine whether it is reactive, capital or planned maintenance related.    The other benefit is *Service Type*s can improve searching outcomes when trying to find one or more specific work orders.   ### Where to start Go to the *Administrator* module and select *References \> FM-Work Data*. Select the *Service Type* tab.  ![](https://help.fmiworks.com/hubfs/image-png-Nov-24-2022-04-27-23-7236-AM.png) ### Adding a new Service Type Under the heading, *New Type*, you will see three fields available for you to input information.  #### Client/Contract In this dropdown box, you can select a *Client Contract*. [*Client Contracts*](https://help.fmiworks.com/knowledge/how-to-setup-portfolios?hsLang=en) are used to group sites for reporting and bulk editing purposes.  Selecting a *Client Contract* is optional. If you do not select a *Client Contract*, the new *Service Type* will be available for all sites. If you select a *Client Contract,* the new *Service Type* will only be visible to sites under that client contract.   #### Description Enter the name of the *Service Type* you want to add, such as 'Carpentry'. This is a mandatory field. #### Criticality Select the *Criticality* for this *Service Type* from the dropdown box. The criticality will appear on the work order and is used to convey how urgent this *Service Typ*e is.  Once you have filled out the required information, select *Save*. ![](https://help.fmiworks.com/hubfs/image-png-Nov-24-2022-04-27-09-4493-AM.png) ### How to modify existing Service Types From the list of *Service Types*, the following fields can be edited:  - Description: Change by typing into the fields. - Default Criticality: Change by using the dropdown select. Note that the *Client/Contract* field cannot be changed once set.  You may see a red button with an 'x' in the *Delete?*' column on the right side of the *Service Typ*e. This only appears if the *Service Type* has not been used or is not associated with any work orders/standard requests. For data integrity purposes, once the *Service Type* is linked to other data, it cannot be deleted.  Once modifications are complete, select *Save Changes* as per below.  *![](https://help.fmiworks.com/hubfs/image-png-Nov-24-2022-04-26-49-8072-AM.png)* - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works