Software Update Process

As part of our internal deployment processes, we test and upgrade customers on our cloud environment collectively on an advertised schedule

This article relates to our FMI Works product, when delivered as a cloud solution

What is the current release schedule?

Our software release schedule is set annually in advance. In 2022, the release schedule is monthly, on the second Thursday of each month.

Do software updates require an outage?

Our software updates require an outage. For planned outages, our outage window is 5pm-11pm AEST/AEDT in the Melbourne Australia timezone.  Within the outage window, we typically see downtimes of less than an hour.

As per our support services guide, we provide 5 business days’ notice of planned outages.. Notification is sent via email, noting that customers who have unsubscribed to emails will not receive notifications.

What happens if there is an unplanned outage?

We will provide provide updates on any unplanned outages on our current outages page.

Are release notes available?

Details of our software updates are detailed in our release notes, which are posted in the help centre on the day following the release.

An email is also sent to customers on the day following the release, noting that customers who have unsubscribed to emails will not receive notifications.

What if I am not receiving outage and release notifications?

Please contact the support team to be added to the distribution list.

More information

For detailed information about our processes and methodology see development processes