When to Use the 'Delayed' Work Order Status

A work order should be set to 'Delayed' when work previously started is put on hold

This article is for FMI Works users who have been given the permission of Works Coordinator

This is an optional feature that may or may not be activated by your organisation

What the work order status means

Each work order is given a status that changes as the work order moves through the system.

The status of a work order is used to manage how and when work will be actioned, as well as updating requesters on the progress of work.

When to use the 'Delayed' status

There are many reasons for work to be delayed. This is an optional status set up in configuration to allow your employee or contractor to select the 'Delayed' status if they need to put the work on hold for any reason.

If you need help with this setting, please contact our support team.

Moving a work order to Delayed

The 'Delayed' status is available for work orders in the status of 'Work in Progress'and where this feature has been enabled in FMI Administrator.

After selecting 'Delayed', you will be prompted to add the reason for the delay and a new Est Completion date.

What happens next?

If configured, a work order status change email notification will be sent to notify the relevant parties of the work order’s closure.

For information on configuring email notifications, see our article How To Set Up the Work Order Status Change Email Notifications.

Delayed work can be resumed by returning the work order status to Work in Progress.  The new estimated completion date is maintained.

For an overview of work order statuses see our article How the Work Order Status is Used.