--- title: How to Enable Criticality on the New Request description: Criticality can be enabled in the Requests Portal allowing requesters to categorise their issue --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-enable-criticality-on-the-new-request#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # How to Enable Criticality on the New Request ## Criticality can be enabled in the Requests Portal allowing requesters to categorise their issue This article is for FMI Works users who have been given the permission of System Administrator ### What is work order criticality? Work order criticality refers to the level of importance or urgency associated with a specific maintenance task. It can help with triaging work by assessing the potential impact on safety, equipment performance, or overall operations. It can also be used to categorise work orders for analysis and reporting. ### Showing criticality in theRequests Portal Criticality can be optionally enabled to display in the Requests Portal on the *New Request*. In the *Administrator* module, go to *Work* \> *General* and tick the box *Show Criticality*. Select *Save. * ![](https://help.fmiworks.com/hs-fs/hubfs/Criticality%20on%20WO(1)-png.png?width=688&height=554&name=Criticality%20on%20WO(1)-png.png) Once enabled, requesters will be able to choose ‘High’, ‘Medium’, or ‘Low’ from the *Criticality* dropdown when adding a new request. ![](https://help.fmiworks.com/hs-fs/hubfs/Criticality%20on%20Request-png.png?width=688&height=554&name=Criticality%20on%20Request-png.png) **Note: **Criticalityis a non-mandatory field, so your requester can decide whether they want to use it to classify their issue. ### Where does Criticality show on the work order? If the requester chooses a Criticality from the dropdown on the *New Request*, it will show on the *Work Order Details* in the *Services* module. If necessary, the Criticality can be changed by the person triaging the work order. ![](https://help.fmiworks.com/hs-fs/hubfs/Criticality%20on%20WO-png.png?width=688&height=554&name=Criticality%20on%20WO-png.png) ### Related articles [How to Update Work Order Priority Settings](https://help.fmiworks.com/knowledge/how-to-update-work-order-priority-settings?hsLang=en) [How to Use Work Order Criticality](https://help.fmiworks.com/knowledge/how-to-use-work-order-criticality?hsLang=en) - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works