--- title: When to Use the 'Delayed' Work Order Status description: A work order should be set to 'Delayed' when work previously started is put on hold --- [Skip to content](https://help.fmiworks.com/knowledge/when-to-use-the-delayed-work-order-status#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # When to Use the 'Delayed' Work Order Status ## A work order should be set to 'Delayed' when work previously started is put on hold This article is for FMI Works users who have been given the permission of Works Coordinator This is an optional feature that may or may not be activated by your organisation ### **What the work order status means** Each work order is given a status that changes as the work order moves through the system. The status of a work order is used to manage how and when work will be actioned, as well as updating requesters on the progress of work. ![](https://help.fmiworks.com/hubfs/image-png-Feb-17-2022-05-24-46-68-AM.png) ### When to use the 'Delayed' status There are many reasons for work to be delayed. This is an optional status set up in configuration to use the *'*Delayed' status if work in progress is put on hold for any reason. ### Moving a work order to Delayed The 'Delayed' status is available for work orders in the status of 'Work in Progress'*, *and where this [feature has been enabled by your organisation](https://help.fmiworks.com/knowledge/how-to-enable-the-delayed-work-order-status?hsLang=en). After selecting 'Delayed', you will be prompted to add the reason for the delay and a new *Est Completion date.* **![](https://help.fmiworks.com/hubfs/image-png-Feb-11-2022-04-49-13-54-AM.png)** ### What happens next? If configured, a work order status change email notification will be sent to notify the relevant parties of the work order’s closure. For information on configuring email notifications, see our article [How To Set Up the Work Order Status Change Email Notifications.](https://9395238.hs-sites.com/knowledge/how-to-set-up-the-work-order-status-change-notification-emails?hsLang=en) Delayed work can be resumed by returning the work order status to *Work in Progress*.  The new estimated completion date is maintained. For an overview of work order statuses see our article [How the Work Order Status is Used](https://9395238.hs-sites.com/knowledge/how-the-work-order-status-is-used?hsLang=en). ### More information See [How to Enable the Delayed Work Order Status](https://help.fmiworks.com/knowledge/how-to-enable-the-delayed-work-order-status?hsLang=en) and, for contractors [How to Delay a Work Order](https://help.fmiworks.com/knowledge/how-to-delay-a-work-order?hsLang=en).   - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works