--- title: How to Track Changes to Work Orders description: How to Track Changes to Work Orders --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-track-changes-to-work-orders#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # How to Track Changes to Work Orders ## Changes to work orders are recorded on the Work Order Log This article is for FMI Works users who have been given the permission of Works User ### What is the Work Order Log? The Work Order Log is a record of updates and changes made to a work order. The log assists with auditability, as the log cannot be altered or edited once the change has occurred. ### Getting started From the *Services* module, select *Work* \> *Works Search.* Use the filters to search and select the relevant work order*.* From the *Work Order Details* page, go to the *Log* tab. ![](https://help.fmiworks.com/hubfs/image-png-Jul-17-2023-04-37-30-3940-AM.png) ### What information is recorded in the Work Order Log? The log entries contain the following information. - **Log TS**: The time stamp of the log message. It records the date and time of any update within the log. Note: The time displayed will be according to the site’s selected timezone. - **Private:** A green tick will appear here if a private log message has been entered. Note: Internal users with Manager permission and above will be able to see all private messages. - **Req/Site/Emp/Sup/Int:** These columns refer to various stakeholders to the work order. In order: Requested By, Site Contact, Assigned Employee, Assigned Contractor, and Interested Party. A tick will appear in one or more of these columns if a message has been specifically sent out to these stakeholders. - **Log Message:** Displays information about changes to the work order or messages from stakeholders. - **User Name:** The unique identifier of who has edited the work order or entered a message. ### What changes trigger a log entry? The log makes an entry when any of the following changes are made to the work order. - **Assigned ‘   ‘ to ‘Our Employee’:** When an internal employee has been assigned to the work order. - **Assigned ‘   ‘ to ‘Supplier Employee’:** When you or the supplier has assigned their own employee to the work. - **Charge Back acknowledged for Invoice # ‘ ‘:** Appears in conjunction with the invoice log message, if the charge back has been acknowledged. - **Created related work order # ’ ‘:** Displayed when a related work order has been created via the *Related WO *tab. - **Expense Ref # ’ ‘ added to Work Order:** Appears when an invoice has been added to the work order. - **Quote ‘   ‘ has been submitted by ‘ ‘ via Contractor Portal:** When the supplier submits a quote, this message will appear in the log with the quote number and supplier’s name. - **Status changed to:** When the work order status has been changed. - **Status changed to ‘ ‘ Reason:** If a status is changed to *Delayed, Cancelled, Not to Proceed, Safety Review, Under Consideration, Duplicate,* or *Pending Quote*, a reason will be required to be added. - **Standard Quote Request email sent to ‘ ‘:** When a quote has been requested, an email is sent to the supplier. - **WO Distribution email sent to:** When a work order has been set to ‘Work in Progress’, a distribution email is sent to the internal employee and the supplier. - **WO state changed from ‘ ‘ to ‘ ‘:** When the work order Process State has been changed. - **Work Order Created:** Date work order created. - **Work Order Initial Status Set to:** The initial Status of the work order. - **Work Order was acknowledged/accepted via the Contractor Portal.** - **Work Order was declined via the Contractor Portal.** - **‘ ‘ has declined to quote on this job via Contractor Portal:** When the supplier has declined to submit a quote. - **‘ ‘ status change email sent**: See [How to Set Up the Work Order Status Change Notification Emails](https://help.fmiworks.com/knowledge/how-to-set-up-the-work-order-status-change-notification-emails?hsLang=en). In addition, messages can be added to the log as additional information and sent via email. See How to Send Messages via the Work Order Log. ### **Reporting** The *Work Order Activity Log* report allows you to extract all log messages recorded on work orders and use the report filters to define the report requirements. Note: If any private messages have been added to the work order log, these details will appear in this report. ### More information For information about other logs, see [How to Track Changes to the Asset Record](https://help.fmiworks.com/knowledge/how-to-track-changes-to-the-asset-record?hsLang=en) and [How to Track Changes to Contracts](https://help.fmiworks.com/knowledge/how-to-track-changes-to-contracts?hsLang=en). - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works