--- title: Having Problems Logging In? description: Follow these steps to troubleshoot problems logging in to FMI Works --- [Skip to content](https://help.fmiworks.com/knowledge/having-problems-logging-in#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en) 3. [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) # Having Problems Logging In? ## Follow these steps to troubleshoot problems logging in to FMI Works This article is for all users of FMI Works ### Step 1: Check the URL Your URL to log in will likely be your organisation’s name, i.e., \[organisation\].fmiworks.com.  Not sure what URL to use? Check with your facilities team or [contact our support team](https://help.fmiworks.com/knowledge/how-to-contact-support?hsLang=en).  ### Step 2: Check your username  Your username is your email address. Check your email address is spelt correctly.  ### Step 3: Reset your password  If your organisation does not have SSO enabled, you can reset your password. Follow this process to reset your password. See [How to Reset My Password.](https://help.fmiworks.com/knowledge/how-to-reset-my-password?hsLang=en) ### Step 4: Check junk email folders  Some email systems may send your reset password email to a spam/junk folder.  ### Still having problems?  [Contact us](https://help.fmiworks.com/knowledge/how-to-contact-support?hsLang=en) if you are still experiencing issues. Here are some common reasons why you may not be able to log in. - Your user account has not been created yet by your facilities team. This will only apply if your organisation is not using SSO for logging in. See [How to Create a New User](https://help.fmiworks.com/knowledge/how-to-create-a-new-user?hsLang=en).  - When your user account was initially created by your facilities team it was spelled incorrectly. Someone in your organisation with the [permission](https://help.fmiworks.com/knowledge/user-permissions?hsLang=en) of System Administrator can check this information by going to *Administrator* \> *Security* \> *Users.* - Your user permissions have not been added by your facilities team yet. See [How to Create a New User](https://help.fmiworks.com/knowledge/how-to-create-a-new-user?hsLang=en).  In this case you will likely receive an error [Unauthorised to View This Page](https://help.fmiworks.com/knowledge/why-am-i-seeing-unauthorised-to-view-this-page?hsLang=en). - Your user account has been set to *Inactive*. Someone in your organisation with the [permission](https://help.fmiworks.com/knowledge/user-permissions?hsLang=en) of System Administrator will need to reactivate your account by going to *Administrator* \> *Security* \> *Users.* - If your organisation has SSO enabled, you may need to check with your credentials with your IT team - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works