--- title: How to Create an Interested Party description: An Interested Party can be created for users who need to receive work order status notifications --- [Skip to content](https://help.fmiworks.com/knowledge/how-to-create-an-interested-party#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) # How to Create an Interested Party ## An Interested Party can be created for users who need to receive work order status notifications This article is for FMI Works users who have been given the permission of System Administrator ### **Creating new users** There are two steps in the user creation process. 1. The user is created as a contact. There are three types of contacts: [employee contacts](https://help.fmiworks.com/knowledge/how-to-create-an-employee-contact?hsLang=en), [supplier employee contacts](https://help.fmiworks.com/knowledge/how-to-create-a-supplier-employee?hsLang=en), and Interested Parties. **In this article we look at how to create an Interested Party.** 2. [User permissions](https://help.fmiworks.com/knowledge/user-permissions?hsLang=en) are assigned. ### **What is an Interested Party?** An Interested Party is someone who needs to receive updates on the progress of work orders. An Interested Party may also be an employee contact (internal employee) or a supplier employee (external contractor). - Employee contact + Interested Party: an internal employee who is assigned work orders and needs to receive work order progress notifications. - Supplier employee contact + Interested Party: an external contractor who is assigned work orders and needs to receive work order progress notifications. - Interested Party: someone who does not need to be assigned work orders but needs to receive work order progress notifications. Interested Parties can follow work order progress by being added as recipients of the [work order status change notification email](https://help.fmiworks.com/knowledge/how-to-set-up-the-work-order-status-change-notification-emails?hsLang=en). ### Creating an Interested Party From the Services module, select *Contacts \> New Int. Party* to create a new interested party contact. To view a list of current Interested Parties, select *Contacts \> Interested Parties*. Select from the following two options.  - *From Existing Contact:* select this option to create an Interested Party from a list of existing supplier employee contacts and employees of your organisation. - *Create a New Contact:* select this option to create a new Interested Party contact. ![](https://help.fmiworks.com/hubfs/image-png-May-11-2022-01-01-40-79-AM.png) #### **Option 1: Create Interested Party from existing contact** Select *From Existing Contact* to create an Interested Party for a user who is currently a user in FMI Works. Select the user from the list.   ![](https://help.fmiworks.com/hubfs/image-png-Oct-07-2022-04-19-51-24-AM.png) **Optional** If the Interested Party is an email group and not an individual, complete the following fields. | *Primary Contact Name* | Group name or name of the primary contact. | | --- | --- | | *Primary Contact Email* | Their email. | | *Reason* | A description of the interested party. For example, what it is used for and why it was created. | #### **Option 2: Create new Interested Party** Select *Create a New Contact* to create an Interested Party for a user who is not an employee contact or supplier employee contact. ![](https://help.fmiworks.com/hubfs/image-png-May-11-2022-01-20-48-72-AM.png) **Required** | *Name* | Their full name. | | --- | --- | | *Email Address* | Their email address. | | *Relevant Sites* | Select the site/s applicable to the user. | **Optional** | *Phone* | Their phone number. | | --- | --- | | *Mobile* | Their mobile number. |   If the Interested Party is an email group and not an individual, complete the following fields. | *Primary Contact Name* | Group name or name of the primary contact. | | --- | --- | | *Primary Contact Email* | Their email. | | *Reason* | A description of the interested party. For example, what it is used for and why it was created. | Once the required fields have been completed, select *Create Interested Party.* If the user will be logging into FMI Works, [user permission](https://help.fmiworks.com/knowledge/user-permissions?hsLang=en)s must be assigned.   - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - [Pulse Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#pulse-product-updates) - [Technical & Security](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#main-content) - [Application Programmer Interface (API)](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#application-programmer-interface-api) - [Cloud Specifications](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#cloud-specifications) - [Operational Requirements](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#operational-requirements) - [Security Policies](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-policies) - [Security Updates](https://help.fmiworks.com/knowledge/technical-security?hsLang=en#security-updates) - [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#main-content) - [Assets](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#assets) - [Dashboards & Reporting](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#dashboards-reporting) - [Financial](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#financial) - [Locations](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#locations) - [Planned Maintenance](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#planned-maintenance) - [Standard Requests](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#standard-requests) - [Supplier Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#supplier-management) - [User Management](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#user-management) - [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) - [Attachments](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#attachments) - [Requesters](https://help.fmiworks.com/knowledge/requesters?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/requesters?hsLang=en#accessing-fmi) - [Requests](https://help.fmiworks.com/knowledge/requesters?hsLang=en#requests) - [Contractors](https://help.fmiworks.com/knowledge/contractors?hsLang=en#main-content) - [Accessing FMI](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accessing-fmi) - [Accreditations & Inductions](https://help.fmiworks.com/knowledge/contractors?hsLang=en#accreditations-inductions) - [Quotes](https://help.fmiworks.com/knowledge/contractors?hsLang=en#quotes) - [Work Orders](https://help.fmiworks.com/knowledge/contractors?hsLang=en#work-orders) [![FMI](https://help.fmiworks.com/hs-fs/hubfs/FMI%20Logo%20Orange-1.png?width=99&height=33&name=FMI%20Logo%20Orange-1.png "FMI")](https://www.fmiworks.com/) Copyright © 2026, FMI Software Pty Ltd trading as FMI Works