--- title: What To Do With a Work Order That Has Been Approved or Rejected description: After a Work Order Approver has assessed a work order, the work order needs to either be assigned or closed --- [Skip to content](https://help.fmiworks.com/knowledge/what-to-do-with-a-work-order-that-has-been-approved-or-rejected#main-content) English Show submenu for translations [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://help.fmiworks.com/support?hsLang=en) [![Logo.svg\]](https://help.fmiworks.com/hubfs/Logo.svg)](https://www.fmiworks.com/) Open main navigation Close main navigation - English Show submenu for translations - [Log a Ticket](https://help.fmiworks.com/knowledge/kb-tickets/new) - [Go to Customer Portal](https://help.fmiworks.com/support) Get expert help, any time you need it - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.fmiworks.com/knowledge?hsLang=en) 2. [Facility Teams](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en) 3. [Work Orders](https://help.fmiworks.com/knowledge/facility-teams?hsLang=en#work-orders) # What To Do With a Work Order That Has Been Approved or Rejected ## After a Work Order Approver has assessed a work order, the work order needs to either be assigned or closed This article is for FMI Works users who have been given the permission of Works Coordinator or Works Manager  ### Overview Some organisations may require certain types of work requests to be approved by designated approvers. This is an [optional feature](https://help.fmiworks.com/knowledge/how-to-set-up-automated-work-approval-requests?hsLang=en) that can be enabled in FMI Works. When a Work Order Approver receives a [work order approval request](https://help.fmiworks.com/knowledge/how-to-approve-or-reject-a-work-order-that-is-under-consideration?hsLang=en), they will either select 'Approved' or 'Not Approved'. - If the work order has been set to 'Approved', the Works Coordinator or Works Manager will need to assign the work order and update the work order status to '[Work in Progress](https://help.fmiworks.com/knowledge/how-to-use-the-work-in-progress-work-order-status?hsLang=en)'. - If the work order has been set to 'Not Approved', the Works Coordinator or Works Manager will need to update the work order status to '[Not to Proceed](https://help.fmiworks.com/knowledge/how-to-use-the-not-to-proceed-work-order-status?hsLang=en)'. ### Work Order Approval Notifications To determine whether a work order has been 'Approved' or 'Not Approved' either go to: - The *Recent Status Changes* list on the [Services Dashboard](https://help.fmiworks.com/knowledge/using-the-services-dashboard?hsLang=en); or - The *Work Order Search* screen. #### Recent Status Changes On the Services Dashboard, the *Recent Status Changes* list will display work orders that have been recently 'Approved' or 'Not Approved'. The Works Coordinator or Works Manager can drill down to the relevant work order by clicking on the relevant work order in the *Recent State Changes* list. #### ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected-png.png) #### Work Order Search Screen On the *Work Order Search* screen, an icon next to the WO # will indicate: > Green thumbs up = Approved > > Red thumbs down = Not Approved > > Question Mark = Not Yet Actioned To display only the 'Approved' and 'Not Approved' work orders, click the blue header of the icon column. ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(1)-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(1)-png.png)   To display all work order approvals that have not been actioned yet, click the blue header of the icon column again. ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(2)-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(2)-png.png)   To return to filtering based on the latest work order number, click the blue header of the icon column once more. ### ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(3)-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(3)-png.png) ### When the Work Order is 'Approved' If the work order has been marked as 'Approved': - Open the work order. - The green *Approval* text records the Approver and time the work order was set to'Approved'. - The work order should be triaged and assigned to an employee or supplier. - The *Current Status* should be updated to 'Work in Progress'. - Select *Save*. ### ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(4)-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(4)-png.png) ### When the Work Order is 'Not Approved' If the work order has been marked as 'Not Approved': - Open the work order. - The red *Approval* text records the Approver and time the work order was set to 'Not Approved'. - The *Current Status* should be updated to 'Not To Proceed'. - Select *Save.* ![](https://help.fmiworks.com/hs-fs/hubfs/What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(5)-png.png?width=688&height=552&name=What%20To%20Do%20With%20a%20Work%20Order%20That%20Has%20Been%20Approved%20or%20Rejected(5)-png.png) ### More information - [How to Set Up Automated Work Approval Requests](https://help.fmiworks.com/knowledge/how-to-set-up-automated-work-approval-requests?hsLang=en) - [How to Use the 'Request Approval' Option for Work Orders](https://help.fmiworks.com/knowledge/how-to-use-the-request-approval-option?hsLang=en) - [How to Approve or Reject a Work Order](https://help.fmiworks.com/knowledge/how-to-approve-or-reject-a-work-order-that-is-under-consideration?hsLang=en)   - [Resources](https://help.fmiworks.com/knowledge/resources?hsLang=en#main-content) - [Getting Support](https://help.fmiworks.com/knowledge/resources?hsLang=en#getting-support) - [Overviews](https://help.fmiworks.com/knowledge/resources?hsLang=en#overviews) - [Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#set-up) - [Advanced Set Up](https://help.fmiworks.com/knowledge/resources?hsLang=en#advanced-set-up) - [Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#main-content) - [FMI Works Product Updates](https://help.fmiworks.com/knowledge/product-updates?hsLang=en#fmi-works-product-updates) - 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